Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on axonat.com and (ii) customer is responsible for return shipping charges.
You can return most items for a store credit within 14 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.
Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled
If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below.
To begin the return/exchange process, please reach out to our customer service team for assistance. Our Customer service representatives are available by email [email protected]
You can return most items for store credit redeemable on axonat.com within 14 days of delivery. The following will apply:
- Only outbound shipping charges for damaged orders will be refunded. All other shipping charges are non-refundable and will automatically be deducted from the refund credit amount.
- Clearance merchandise, any items marked “Final Sale” or marked nonreturnable may not be returned/exchanged.
- Returns/exchanges are not accepted on pillows, comforter sets, or other bedding products.
- We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
- Each returned item must be in its original condition and packaging to be accepted.
- We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.
- Refunds are generally issued within 5-7 business days after we have processed your return.
Defective Product and Returns due to Our Error
If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund. In such an event, there is no return shipping charges.
Order CancellationsBecause your order is processed as quickly as possible, there is a 15 minute window for order cancellation during our normal business hours. Please call Customer Service at [email protected] immediately if you have placed an order in error. If the cancellation request occurs more than 15 minutes after the order is placed, or outside of our normal business hours, the order will be delivered, and must be processed as a return upon delivery.